The Operator

The practice is led by Matt VanBrunt, an operator with more than a decade running B2B SaaS implementation programs. First at PlanSource, where he built the carrier-agnostic 834 EDI template that became the company's standard. Then at Collective Health, where he led several of the largest and most complex enterprise implementations the company shipped, plus the most broad-reaching enterprise implementation program in the company's history.

The methodology is built from that work, not borrowed from consulting frameworks. The senior leader you engage is the senior leader doing the work.

• 2025 Golden Gregg Award for Company Impact, Collective Health
• Two simultaneous Values Award nominations: Dare to Solve Hard Problems and Exemplary Manager
• Four cycles of performance reviews described as the benchmark on the team
• Led enterprise implementations recognized internally as the most operationally effective go-lives to date
• Led the most broad-reaching enterprise implementation program in the company's history